PDPA explainer

PDPA and Call Recordings

Call recordings, transcripts and verification: how a disputed transcript is checked against a source record.

General principle

Where the source is withheld for a valid reason, redaction, masking or supervised inspection are recognised alternatives to outright refusal.

How this issue appears in this case

A transcript was provided; the original recording was requested and was not provided to the complainant in the materials currently in the public archive.

This section is not a legal conclusion and does not state that any party is at fault.

Last updated: 17 SEP 2026
Source record last reviewed: 17 SEP 2026
Case status: Ongoing