April follow-up record
Complainant-prepared transcriptRecord of the April 2026 follow-up communications, including the statement that the matter had been taken back for investigation.
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The Evidence Room
Documents, correspondence and records supporting the public case study. Only public redacted editions are published.
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Transcript provided in response
DisputedA transcript relating to the interaction. Verification against the source recording has not been possible with the materials in the public archive.
View documentData subject request to the DPO
Complainant positionRequest for ROPA extracts, processor arrangements, legal basis, consent evidence where applicable, access controls and processing scope.
View documentPreservation notice
Complainant positionNotice asking that the call recording, call logs, access logs and audit logs be preserved pending the complaint process.
View documentInstitution response 02
Second written response: contractual legal basis, processor acting on behalf of the controller, consent not required for processing necessary for the stated purpose, access controls.
View documentReferral letter to the data protection authority
Letter forwarding the matter to the data protection authority. Supports the confirmed procedural event of 21 July 2025.
View documentInstitution response 01
First written response: delegated debt collection, necessary access, access control, debt collection framework.
View documentConsumer protection complaint
Confirmed procedural factConsumer protection complaint covering the same interaction and the records requested.
View documentComplaint to the financial regulator
Confirmed procedural factFiling describing the interaction and requesting examination of the access to Product B information.
View documentComplainant-prepared transcript extract
Complainant-prepared transcriptExtract containing the statements recorded as broadly equivalent to “I can see all the information” and “the information comes as a set”. Accuracy is disputed and no independent verification is established.
View documentCollection call — call reference record
Complainant-prepared transcriptA record of the date, approximate time and subject of the collection contact. The original audio is not available in the public archive.
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